Co-nexus Blog

View Webinar on Best Practices in Quality Monitoring

Posted by Co-nexus Marketing on June 30, 2017

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Co-nexus recently hosted a webinar on quality monitoring best practices. We recorded it to share with you at your own leisure. The webinar covers how to improve quality monitoring within your contact center. It discusses various ways agents are monitored, and their benefits. After a brief overview we also demonstrated using CXM's software how automated workflows enhance the monitoring process.

View Webinar Here

Topics: Quality Monitoring, Performance Evaluation, Contact Center

Written by Co-nexus Marketing

We offer a full range of products and services, including a comprehensive suite of voice products, data networking solutions, managed services and cloud services. Co-nexus recognizes business needs vary and finding the right technology solution is only one part of the equation. Combining the technology with the proper design, implementation and ongoing support gives our clients the best possible return on their investment.

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