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FIve Key Benefits of Utilizing Workforce Management Software

Posted by Co-nexus Marketing on February 23, 2018

Five-Key-Essentials -of-Workforce-Management-SoftwareCo-nexus is hosting an upcoming webinar on CXM Workforce Management software. Legacy workforce management software has a reputation for being a complex tool with many features, that most contact center managers rarely use.  Attend this webinar to learn five key essentials to having an effective WFM program that will simplify contact center forecasting and scheduling while optimizing your employee resources. 

We will review how CXM workforce management has created a unique “Steps to Success” model using guided wizards to simply workforce management.  Through these easy-to-use steps, WFM analysts, supervisors, and agents can:

  • Create Accurate Forecasts
  • Optimize Skills-based Schedules
  • Make Quick Intraday Management Adjustments to Changing Demand
  • Unified Employee Engagement Using Our Mobile App
  • Simple Integration and Deployment

The webinar will be conducted Thursday, March 1st from 11:00am-12:00pm CST. During this session we will cover a brief overview of best practices, a live demonstration of some of the features and an open Q&A session at the end. You can register using the link below. We look forward to seeing you there.

Register Here

Topics: Workforce Management

Written by Co-nexus Marketing

We offer a full range of products and services, including a comprehensive suite of voice products, data networking solutions, managed services and cloud services. Co-nexus recognizes business needs vary and finding the right technology solution is only one part of the equation. Combining the technology with the proper design, implementation and ongoing support gives our clients the best possible return on their investment.

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