When most people hear the term disaster recovery they consider protecting their data. Oftentimes, they will have multiple internet connections and servers/storage in data centers or the cloud to provide redundancy. But have you considered protecting your voice communications?
Telephone systems are the lifeline of any business. Some companies use them more for internal purposes while others have contact centers bustling with agents taking care of customers. As Houston, Florida and the Northeast recently faced some of the biggest storms and hurricanes, maybe it's time to consider voice resiliency.