Have you noticed the recent increase in use of cell phones and tablets to streamline tasks in organizations lately? Unified Communications have pushed digital transformation forward by allowing schools, churches, and restaurants to use mobile devices to communicate more efficiently and effectively.
Let's talk about a few examples:
Topics: Unified Communications, Mobility, Customer Experience, Customer Service, Digital Transformation
MiCloud office is a business phone system that allows employees to work from anywhere. If your organization is full of road warriors or in the office, it's easy to communicate. It also lets the brain of your system reside in geo-redundant data centers. In the event there is a fire, theft, flood or natural disaster it easily fails over to another location so you never have to worry about losing your connection. Your customers can always contact you and your employees are able to communicate. Check more out by watch this video!
Topics: Business Continuity, Cloud, Phone System, Mobility
Long gone are the days where you have to pick up the phone to communicate with a coworker. Now there are a variety of mediums to collaborate and connect within a business environment. If your customer has a question, you can easily use features like presence and instant messaging to get the answers they need. Unified Communications (UC) describes the integration of multiple platforms for an enterprise organization. Here are some of the ways UC helps businesses function more effectively:
Topics: Unified Communications, Communications, Collaborate, Mobility
Buying a new phone system can be such an overwhelming task. There are many vendors, types of systems, and decisions to make. Your communication system is the lifeline of your business so you want to make sure it works, it fits your budget and meets your needs. Here are six steps to determining the right phone system for your business:
Topics: Cloud, Hybrid, Phone System, Implemenation, Hosted, Mobility, BYOD
Digital transformation is a topic noted mostly by how a business talks to its clients. However, an employee has to have the right tools to be able to make that interaction better. Transforming the workplace into an environment that makes an employee productive and upbeat creates a better customer interaction. That environment can be moved to a virtual workplace, or simply making changes to an existing office. Here are a few ways companies fail in creating efficiency within their workspaces.
Topics: BYOD, Mobility, Digital Transformation
Buying a phone system is a major investment for any business. It involves changing the business communicates. Communication is key to retaining customers, maintaining vendor relationships and employees collaborating. Your calls are the lifeline of your business. As you evaluate a purchase of this size and scale, it’s important to consider how you plan to make the purchase, what functionality will work best for you and which vendor will you help provide the hardware, software and installation. Here are five questions to ask yourself before making a purchase:
Topics: Phone System, Communications, Unified Communications, Mobility
Technology for car dealerships can be a little overwhelming. There are multiple departments throughout the organization who need to communicate in different ways. More importantly, it’s a customer facing sales business with demand for someone to be able to respond to customer inquiries at all times. If you miss a call, you lose a customer. Some clients are looking to make a large purchase for a new vehicle while others may be looking to have their current automobile serviced. Being able to handle call volume, provide key metrics, control inventory and maintain the happiness of customers allows a business to thrive.
Topics: Contact Center, Sales, VoIP, Unified Communications, BYOD, Mobility
If you didn't have a mobility strategy for your business in 2016, then 2017 is the year to make a plan and put it in action. As industry experts in mobility, Co-nexus and Mitel are here to help. To get you started, here are important factors to consider when creating (or refining) your mobility strategy:
Topics: Mobility, BYOD
Enabling a mobile workforce is a key concern for companies as technology gets more advance. Being able to be productive, not just stay busy, is important for employees within an organization. Today, average employees spend time sending texts, checking their inbox, and screening voicemails on multiple devices. Everyone wants to make sure they don’t miss anything, but having messages on multiple tools and devices creates a complicated environment.
Topics: BYOD, Mobility, Phone System, Cloud
Until recently, there were few options available for businesses to deploy communication systems. Most were stuck with on-site PBX models. As technology changed, more and more unified communication systems were implemented. Now there is a variety of options to include public cloud, private cloud, on-site and hybrid. The buyer becomes overwhelmed with so many options available. Size of organization plays a role in the selection of the best deployment platform. At a glance, here are a few tips for choosing your deployment platform:
Topics: Cloud, Mobility, VoIP