Co-nexus Blog

View Webinar on 5 Methods for Building a Better Forecast in the Contact Center

Posted by Crystal Jackson on August 22, 2017

Co-nexus hosted a webinar on Five Methods for Building a Forecast. We will review five different types of forecasting and how to use them to best predict your future agent requirements. The webinar will include best practices, a live demo and a Q&A session.

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Topics: Contact Center, Workforce Management, Workforce Optimization, Forecasting

We offer a full range of products and services, including a comprehensive suite of voice products, data networking solutions, managed services and cloud services. Co-nexus recognizes business needs vary and finding the right technology solution is only one part of the equation. Combining the technology with the proper design, implementation and ongoing support gives our clients the best possible return on their investment.

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