Co-nexus Blog

How Mitel's Collaboration Solutions Helped Secure the Superbowl in Houston

Posted by Co-nexus Marketing on November 28, 2017

Mitel used their collaboration solution to help secure an event over 1 million people over a single weekend. There was a need for an application utilizing photographs and mobile phones to assist first responders in isolating dangerous individuals or groups throughout the event. The outcome of the application allowed for Harris County to isolate a suspicious individual in record time.

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Topics: Unified Communications, Collaboration, Security, Digital Transformation

The History of IoT

Posted by Co-nexus Marketing on October 18, 2017

The Internet of Things has exploded over the past few years. The term IoT refers to the implementation of sensors and technology into everyday objects. A good example of this is the Apple Watch. There was a time where watches had one function which was to tell time. As technology developed now watches are able to receive phone calls, messages, emails and track fitness activity. So where did the concept of IoT come from?

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Topics: IoT, The Internet of Things, Unified Communications, Digital Transformation

How Digital Transformation Affects Daily Life

Posted by Co-nexus Marketing on October 16, 2017

Have you noticed the recent increase in use of cell phones and tablets to streamline tasks in organizations lately? Unified Communications have pushed digital transformation forward by allowing schools, churches, and restaurants to use mobile devices to communicate more efficiently and effectively.

Let's talk about a few examples:

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Topics: Unified Communications, Mobility, Customer Experience, Customer Service, Digital Transformation

Digital Transformation for Government Entities

Posted by Co-nexus Marketing on July 7, 2017
Government entities are oftentimes behind the curve when it comes to technology due to having a limited budget.

Many states are beginning to make changes to the way their customers can communicate by developing an app similar to Alexa and Siri. The goal is to make it voice interactive so the public can access services throughout the community. According to Strategic Partnership Inc in this article there will be an array of types of services from digital drivers licenses to municpal services.

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Topics: Digital Transformation, Government

Developing a Digital Customer Experience Strategy

Posted by Co-nexus Marketing on June 14, 2017
Today's customer is more tech savvy and mobile than ever. If you aren't embrace technology within your contact center, your competition might be. We've been discussing more and more over the past few weeks about the omnichannel experience and digital transformation. Today we wanted to give you a strategy checklist to help you begin transitioning into building your digital strategy. The handout lists a few ways digital transformation can impact your business, employees and customers. You can download it here or click ont the picture. If you want to learn more, reach out to us for a quick technology assesment.
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Topics: Digital Transformation, Customer Experience, Customer Service, Contact Center

Going Digital to Create a Better Workspace

Posted by Co-nexus Marketing on June 5, 2017

Digital transformation is a topic noted mostly by how a business talks to its clients. However, an employee has to have the right tools to be able to make that interaction better. Transforming the workplace into an environment that makes an employee productive and upbeat creates a better customer interaction. That environment can be moved to a virtual workplace, or simply making changes to an existing office. Here are a few ways companies fail in creating efficiency within their workspaces.

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Topics: BYOD, Mobility, Digital Transformation

What Exactly is Digital Transformation?

Posted by Co-nexus Marketing on May 5, 2017

 

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Topics: Digital Transformation, The Internet of Things, Microservices, Communications

We offer a full range of products and services, including a comprehensive suite of voice products, data networking solutions, managed services and cloud services. Co-nexus recognizes business needs vary and finding the right technology solution is only one part of the equation. Combining the technology with the proper design, implementation and ongoing support gives our clients the best possible return on their investment.

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