Voice infrastructure is best left to the experts. More and more companies are downsizing their IT staff and outsourcing voice and infrastructure. When looking for a voice vendor there’s a few things to consider for managed services:
- Find a vendor who specializes in voice opposed to a vendor who is a one-stop shop for everything. Voice vendors with a single focus manufacturer are going to have the most expertise. Rather than going to one vendor who is a jack of all manufacturers but a master of none, make your decisions more informed by bringing in multiple single manufacturer vendors to make your choice. In the end, you will be glad that you have a vendor that knows the ins and outs of your product, rather than one who only knows the few selling points of each manufacturer product.
- Look for certified sales and helpdesk employees. When working with a reputable vendor, it’s important for them to have 100% certified employees. This means they have the knowledge required for a well-designed environment specific to that manufacturer. Also, if there is troubleshooting needed they are well equipped to handle problems quickly and efficiently, rather than sending you in to a lengthy process through the manufacturer’s queue.
- Contact their clients before purchasing. It’s also a good idea to obtain multiple references for various sizes and industries they work with. Ask for a few clients similar to your size and in your industry but also find out if you can talk to some of their more complex projects. Hearing reference stories can open your eyes to obstacles you may not have considered already, or possibilities that you didn’t know existed.
Your voice is the lifeline to your business and usually a big expense. Ensuring you have a vendor who is capable of proper design, implementation and service is a key to having successful communication tools so you don’t lose employee productivity or customer experience. If you’d like to learn more about choosing the right phone system for you check out our other posts including 6 Steps in Choosing Your Next Phone System and Five Things to Ask Yourself Before Buying a Phone System.