Co-nexus Blog

How Digital Transformation Affects Daily Life

Posted by Crystal Jackson on October 16, 2017

Unified Communications Icon.jpg.pngHave you noticed the recent increase in use of cell phones and tablets to streamline tasks in organizations lately? Unified Communications have pushed digital transformation forward by allowing schools, churches, and restaurants to use mobile devices to communicate more efficiently and effectively.

Let's talk about a few examples:

  • Using tablets and cell phones to make a drive through more efficient. Over the past few years Chick-fil-A decided to make a change to their drive through operations. The Chicken Wire states, "With most Chick-fil-A restaurants serving well over 100 cars in the drive-thru during peak hours, Solid and his team know that placing orders is an integral part of the drive-thru experience. That’s why customers often see Chick-fil-A employees walking the drive-thru line armed with tablets." You jump in line to quickly order before you even get to the menu. There are now two lines that feed into one service line where you pay and pick up your food. This operation allows Chick-fil-A to average $3.1 million per average store compared to McDonald's $2.5 million per average store according to Business Insider.
  • Schools and Churches are utilizing cell phones to have your child ready for pickup. Cy Fair ISD now utilizes cell phones in many of their schools to ensure your child is safely picked up after school. You arrive a few minutes prior to the bell sounding in the afternoon. One of the staff members walks down the line and takes note of each car rider tag on cars and the order of each car. Instead of having all of the children out front waiting, as your car approaches your child stands at their designated cone until a staff member can open the backseat passenger door to let your child into the car. Unified communications allows for any member to bring in their own device and group chat so that your child is ready for pick up.
  • Restaurants are placing tablets on tables. Eater states "Steve Weigel, CEO of Cerca Trova, which as the largest Outback Steakhouse franchisee in the nation operates more than 100 stores, said that the tabletop tablets enable their restaurants to cut labor costs by 'one or two percent,' and run fewer servers per night who are each making more money." Customers are now able to order items, play games and then secure payment without having to wait on a server.

Mobile devices are here to stay in our everyday lives. Tablets and cell phones are making it easier to unify communication between staff members and customers. The more customers a business or organization can serve, the more money they can save or profit from. If you would like to learn more about how unified communications and BYOD can improve your business check out How IoT and Unified Communications Will Affect Industrial Businesses or How Unified Communications Is Shaping the Business World.

Topics: Mobility, Customer Experience, Unified Communications, Customer Service, Digital Transformation

Written by Crystal Jackson

We offer a full range of products and services, including a comprehensive suite of voice products, data networking solutions, managed services and cloud services. Co-nexus recognizes business needs vary and finding the right technology solution is only one part of the equation. Combining the technology with the proper design, implementation and ongoing support gives our clients the best possible return on their investment.

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