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Crystal Jackson

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4 Communication Tools a Multi-location Company Should Utilize

Posted by Crystal Jackson on November 6, 2017

Multi-location customers have unique needs and complexity that single location companies do not. Oftentimes their IT staff sits in a different location or are scattered across multiple sites. Finding a communication system easy to preconfigure so a remote branch just needs to plug it in allows an IT department to spend more time on strategic initiatives rather than trouble shooting. IT also can easily reduce travel expenses and headaches. Many multi-location companies also have remote employees who work from home and utilize their own equipment. All of these challenges contribute to the four tools every multi-location company should take advantage of:

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Topics: BYOD, Unified Communications, Multiple Locations

The History of IoT

Posted by Crystal Jackson on October 18, 2017

The Internet of Things has exploded over the past few years. The term IoT refers to the implementation of sensors and technology into everyday objects. A good example of this is the Apple Watch. There was a time where watches had one function which was to tell time. As technology developed now watches are able to receive phone calls, messages, emails and track fitness activity. So where did the concept of IoT come from?

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Topics: Unified Communications, Digital Transformation, The Internet of Things, IoT

How Digital Transformation Affects Daily Life

Posted by Crystal Jackson on October 16, 2017

Have you noticed the recent increase in use of cell phones and tablets to streamline tasks in organizations lately? Unified Communications have pushed digital transformation forward by allowing schools, churches, and restaurants to use mobile devices to communicate more efficiently and effectively.

Let's talk about a few examples:

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Topics: Mobility, Customer Experience, Unified Communications, Customer Service, Digital Transformation

New Video Post: MiCloud Office Mobile

Posted by Crystal Jackson on October 6, 2017

 

Mitel Office Mobile App - Video.jpgMiCloud office is a business phone system that allows employees to work from anywhere. If your organization is full of road warriors or in the office, it's easy to communicate. It also lets the brain of your system reside in geo-redundant data centers. In the event there is a fire, theft, flood or natural disaster it easily fails over to another location so you never have to worry about losing your connection. Your customers can always contact you and your employees are able to communicate. Check more out by watch this video!

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Topics: Mobility, Cloud, Phone System, Business Continuity

Are You Backing Up Your Data and Forgetting Your Voice Communications?

Posted by Crystal Jackson on September 29, 2017

When most people hear the term disaster recovery they consider protecting their data. Oftentimes, they will have multiple internet connections and servers/storage in data centers or the cloud to provide redundancy. But have you considered protecting your voice communications?

Telephone systems are the lifeline of any business. Some companies use them more for internal purposes while others have contact centers bustling with agents taking care of customers. As Houston, Florida and the Northeast recently faced some of the biggest storms and hurricanes, maybe it's time to consider voice resiliency.

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Topics: Resiliency, Business Continuity, Disaster Recovery, Voice Communications

5 Tools Your Contact Center Needs

Posted by Crystal Jackson on September 27, 2017

Contact centers are a bustling environment of sales, customer service and hotlines. The are filled with software, computers, technology, hardware, and phone systems. Each day supervisors manage agents to ensure policy and procedure adherence and maintain service levels. Here are five tools all contact centers should be using:

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Topics: Call Recording, Agent Coaching, Quality Monitoring, Performance Evaluation, Workforce Management

Developing a Plan When Disaster Strikes

Posted by Crystal Jackson on September 18, 2017

As the country slowly recovers from the destruction left from the hurricanes Harvey and Irma, more and more businesses are turning to their IT teams to ensure their business-critical communications are up and running. According to Forbes, “IT professionals and CIOs are the new “superheroes” we call upon during extraordinary circumstances…” As the country embarks upon rebuilding this is a time where many businesses will either sink or swim.

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Topics: BYOD, Unified Communications, Business Continuity, Disaster Recovery, Telecommunications

View Webinar on 5 Methods for Building a Better Forecast in the Contact Center

Posted by Crystal Jackson on August 22, 2017

Co-nexus hosted a webinar on Five Methods for Building a Forecast. We will review five different types of forecasting and how to use them to best predict your future agent requirements. The webinar will include best practices, a live demo and a Q&A session.

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Topics: Contact Center, Workforce Management, Workforce Optimization, Forecasting

5 Tips for Moving and Your Telecommunications

Posted by Crystal Jackson on August 22, 2017

Is your business relocating or moving soon? Well, we have a few tips to make sure you are prepared for the occasion. Being prepared is the best way to make sure you don’t forget anything.

  1. Choose your phone system – A lot of businesses wait until the last minute to choose a phone system. It’s much better to knock this out early on especially if you are moving into new construction.
  2. Shop for dial tone and internet – Depending on your location, there may be limited choices for connections. If you have to have fiber optic cable run, it can take months or even a year in advance. By knowing your options early on, you can make better decisions.
  3. Select your cabling vendor – Once you have chosen a phone system, now it’s time to start talking to someone who will run cabling into your building. If it’s new construction, you’ll want to take care of this sooner than later. If it’s an already existing building ensure you have enough drops for the equipment being placed in the space.
  4. Have a meeting with all vendors prior to the move in date – A month or two out, make sure you touch base with your vendors to understand the installation process. You’ll want to appoint someone within your organization to be there during the time of installation.
  5. Train your team – Depending on what equipment is going into the space, you may need to set aside training time for your employees.

Help get organized with our handy checklist for moving or expanding here! It will give you details about the tips listed above and other helpful things to consider when moving.

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Topics: Phone System, Telecommunications, Network Connections, Internet

How IoT and Unified Communications Will Affect Industrial Businesses

Posted by Crystal Jackson on August 15, 2017

The projection of Global Public LWPA Connections for Industrial companies will rise tremendously over the next 5 years. According to the IHS Markit Low Power Wide Area Market Report – 2017; 2016 it’s expected over 400 million connections will be placed to assist with security, infrastructure and logistics by 20121. IHS Markit continues to state, “Integrating devices and data with analytical IoT platforms and UC, enables enterprises to become more responsive and improve customer experience.” What exactly does this mean to this industry? There are three main applications the IoT and UC will affect:

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Topics: Unified Communications, IoT, Digital Tranformation

We offer a full range of products and services, including a comprehensive suite of voice products, data networking solutions, managed services and cloud services. Co-nexus recognizes business needs vary and finding the right technology solution is only one part of the equation. Combining the technology with the proper design, implementation and ongoing support gives our clients the best possible return on their investment.

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