Multi-location customers have unique needs and complexity that single location companies do not. Oftentimes their IT staff sits in a different location or are scattered across multiple sites. Finding a communication system easy to preconfigure so a remote branch just needs to plug it in allows an IT department to spend more time on strategic initiatives rather than trouble shooting. IT also can easily reduce travel expenses and headaches. Many multi-location companies also have remote employees who work from home and utilize their own equipment. All of these challenges contribute to the four tools every multi-location company should take advantage of:
- VoIP Telephone System: VoIP systems are much easier to pre-configure than traditional legacy systems. All they require is to plug and play into a data connection.
- Twinning Capabilities: For employees always on the go, having the ability for their mobile device to simultaneously ring to their desk or teleworker phone allows them to never miss an important call. Many times, multiple location customers travel between sites and need to easily access calls on the go.
- Unified Communications: By giving your employees the ability to chat, see presence and make calls from their tablet or computers they are enabled to quickly reach out to internal resources. They can also check out a fellow employee’s status to see if they are in the office, on the go or working remote for the day.
- Video Conferencing: Conferencing tools allow your employees to collaborate and share information without having to be at the same location at the same time. It also allows your employees to be able to utilize more knowledge in an efficient manner. Teams no longer have to sit in the same room. They can set up an on-demand call or a scheduled meeting.
Being able to effectively communicate in real-time allows any organization to provide better service keeping customers coming back for the long term. If you are interested in learning more about some of the tools mentioned today, reach out to us at firstname.lastname@example.org.