Co-nexus Blog

Upcoming Webinar Next Thursday: Five Key Benefits of Utilizing Workforce Management Software

Posted by Crystal Jackson on February 23, 2018

Co-nexus is hosting an upcoming webinar on CXM Workforce Management software. Legacy workforce management software has a reputation for being a complex tool with many features, that most contact center managers rarely use.  Attend this webinar to learn five key essentials to having an effective WFM program that will simplify contact center forecasting and scheduling while optimizing your employee resources. 

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Topics: Workforce Management

Upcoming Webinar: Five Benefits of Managed SIP Trunking on Thursday, February 15th

Posted by Crystal Jackson on February 12, 2018

Co-nexus has partnered with NexVortex to provide SIP trunking revolutionary to the IP world. mSIP offers more visibility than any other SIP offering on the Market. If you are nervous about converting to SIP, you may want to consider reviewing what we have to offer to our clients.

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Topics: VoIP, Voice Communications

Video Post: Guest Experience of the Future

Posted by Crystal Jackson on January 4, 2018

The hospitality is changing rapidly in regards to their guest experience. By utilizing a guest's cell phone you can now check in, use your phone as a room key or map for the hotel and access amenities by pairing your phone. Check out how Mitel has helped over 24 Flag Hotels roll out this feature for their guests.

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Topics: Unified Communications, Hospitality, Telecommunications

Happy Holidays From Your Friends at Co-nexus!

Posted by Crystal Jackson on December 22, 2017
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Topics: Co-nexus, Business Phone System, Christmas, Houston

The Importance of Voice as Managed Services and Vendor Shopping

Posted by Crystal Jackson on December 7, 2017

Voice infrastructure is best left to the experts. More and more companies are downsizing their IT staff and outsourcing voice and infrastructure. When looking for a voice vendor there’s a few things to consider for managed services:

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Topics: Voice Communications, Telephone System, Managed Services

How Mitel's Collaboration Solutions Helped Secure the Superbowl in Houston

Posted by Crystal Jackson on November 28, 2017

Mitel used their collaboration solution to help secure an event over 1 million people over a single weekend. There was a need for an application utilizing photographs and mobile phones to assist first responders in isolating dangerous individuals or groups throughout the event. The outcome of the application allowed for Harris County to isolate a suspicious individual in record time.

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Topics: Unified Communications, Security, Digital Transformation, Collaboration

Video: Mitel is Customer Focused

Posted by Crystal Jackson on November 20, 2017
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Topics: Customer Experience, Customer Focus

Why We Love Cloud (And You Should, Too!)

Posted by Crystal Jackson on November 13, 2017

Cloud technology allows organizations to stay up to date with the latest and greatest technology without having to spend capital to invest in equipment. Moving your communications off premise to a hosted environment for a monthly fee instead of purchasing a system gives businesses the opportunity to utilize their money in other areas. Cloud phone systems do not require costly maintenance by delivering voice over the internet. Not all cloud systems are the same. Some run over the public internet while others run over a private connection. You can read more about the differences between public and private in this post.

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Topics: Cloud, VoIP, Business Phone System

Product Update: Mitel's 6940 IP Phones

Posted by Crystal Jackson on November 8, 2017

Mitel just rolled out with the new 6940 IP phones! Co-nexus is excited to announce we are an exclusive Mitel partner selling these touch screen, mobile integrated with crystal clear audio handsets.

The 6940 IP phones include modern touch screen capabilities with the ability to use traditional buttons. These desktop phones easily switch to mobile devices through bluetooth with a simple set up. They also include access to both personal and business contacts while categorizing the two. Check out this brief video to learn more or contact for a demo.

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Topics: Business Phone System, Telephone System

4 Communication Tools a Multi-location Company Should Utilize

Posted by Crystal Jackson on November 6, 2017

Multi-location customers have unique needs and complexity that single location companies do not. Oftentimes their IT staff sits in a different location or are scattered across multiple sites. Finding a communication system easy to preconfigure so a remote branch just needs to plug it in allows an IT department to spend more time on strategic initiatives rather than trouble shooting. IT also can easily reduce travel expenses and headaches. Many multi-location companies also have remote employees who work from home and utilize their own equipment. All of these challenges contribute to the four tools every multi-location company should take advantage of:

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Topics: BYOD, Unified Communications, Multiple Locations

We offer a full range of products and services, including a comprehensive suite of voice products, data networking solutions, managed services and cloud services. Co-nexus recognizes business needs vary and finding the right technology solution is only one part of the equation. Combining the technology with the proper design, implementation and ongoing support gives our clients the best possible return on their investment.

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