Co-nexus Blog

Video: Mitel is Customer Focused

Posted by Crystal Jackson on November 20, 2017
 
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Topics: Customer Experience, Customer Focus

Why We Love Cloud (And You Should, Too!)

Posted by Crystal Jackson on November 13, 2017

Cloud technology allows organizations to stay up to date with the latest and greatest technology without having to spend capital to invest in equipment. Moving your communications off premise to a hosted environment for a monthly fee instead of purchasing a system gives businesses the opportunity to utilize their money in other areas. Cloud phone systems do not require costly maintenance by delivering voice over the internet. Not all cloud systems are the same. Some run over the public internet while others run over a private connection. You can read more about the differences between public and private in this post.

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Topics: Cloud, VoIP, Business Phone System

Product Update: Mitel's 6940 IP Phones

Posted by Crystal Jackson on November 8, 2017

Mitel just rolled out with the new 6940 IP phones! Co-nexus is excited to announce we are an exclusive Mitel partner selling these touch screen, mobile integrated with crystal clear audio handsets.

The 6940 IP phones include modern touch screen capabilities with the ability to use traditional buttons. These desktop phones easily switch to mobile devices through bluetooth with a simple set up. They also include access to both personal and business contacts while categorizing the two. Check out this brief video to learn more or contact [email protected] for a demo.

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Topics: Business Phone System, Telephone System

4 Communication Tools a Multi-location Company Should Utilize

Posted by Crystal Jackson on November 6, 2017

Multi-location customers have unique needs and complexity that single location companies do not. Oftentimes their IT staff sits in a different location or are scattered across multiple sites. Finding a communication system easy to preconfigure so a remote branch just needs to plug it in allows an IT department to spend more time on strategic initiatives rather than trouble shooting. IT also can easily reduce travel expenses and headaches. Many multi-location companies also have remote employees who work from home and utilize their own equipment. All of these challenges contribute to the four tools every multi-location company should take advantage of:

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Topics: BYOD, Unified Communications, Multiple Locations

The History of IoT

Posted by Crystal Jackson on October 18, 2017

The Internet of Things has exploded over the past few years. The term IoT refers to the implementation of sensors and technology into everyday objects. A good example of this is the Apple Watch. There was a time where watches had one function which was to tell time. As technology developed now watches are able to receive phone calls, messages, emails and track fitness activity. So where did the concept of IoT come from?

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Topics: Unified Communications, Digital Transformation, The Internet of Things, IoT

How Digital Transformation Affects Daily Life

Posted by Crystal Jackson on October 16, 2017

Have you noticed the recent increase in use of cell phones and tablets to streamline tasks in organizations lately? Unified Communications have pushed digital transformation forward by allowing schools, churches, and restaurants to use mobile devices to communicate more efficiently and effectively.

Let's talk about a few examples:

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Topics: Mobility, Customer Experience, Unified Communications, Customer Service, Digital Transformation

New Video Post: MiCloud Office Mobile

Posted by Crystal Jackson on October 6, 2017

 

Mitel Office Mobile App - Video.jpgMiCloud office is a business phone system that allows employees to work from anywhere. If your organization is full of road warriors or in the office, it's easy to communicate. It also lets the brain of your system reside in geo-redundant data centers. In the event there is a fire, theft, flood or natural disaster it easily fails over to another location so you never have to worry about losing your connection. Your customers can always contact you and your employees are able to communicate. Check more out by watch this video!

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Topics: Mobility, Cloud, Phone System, Business Continuity

Are You Backing Up Your Data and Forgetting Your Voice Communications?

Posted by Crystal Jackson on September 29, 2017

When most people hear the term disaster recovery they consider protecting their data. Oftentimes, they will have multiple internet connections and servers/storage in data centers or the cloud to provide redundancy. But have you considered protecting your voice communications?

Telephone systems are the lifeline of any business. Some companies use them more for internal purposes while others have contact centers bustling with agents taking care of customers. As Houston, Florida and the Northeast recently faced some of the biggest storms and hurricanes, maybe it's time to consider voice resiliency.

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Topics: Resiliency, Business Continuity, Disaster Recovery, Voice Communications

5 Tools Your Contact Center Needs

Posted by Crystal Jackson on September 27, 2017

Contact centers are a bustling environment of sales, customer service and hotlines. The are filled with software, computers, technology, hardware, and phone systems. Each day supervisors manage agents to ensure policy and procedure adherence and maintain service levels. Here are five tools all contact centers should be using:

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Topics: Call Recording, Agent Coaching, Quality Monitoring, Performance Evaluation, Workforce Management

Developing a Plan When Disaster Strikes

Posted by Crystal Jackson on September 18, 2017

As the country slowly recovers from the destruction left from the hurricanes Harvey and Irma, more and more businesses are turning to their IT teams to ensure their business-critical communications are up and running. According to Forbes, “IT professionals and CIOs are the new “superheroes” we call upon during extraordinary circumstances…” As the country embarks upon rebuilding this is a time where many businesses will either sink or swim.

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Topics: BYOD, Unified Communications, Business Continuity, Disaster Recovery, Telecommunications

We offer a full range of products and services, including a comprehensive suite of voice products, data networking solutions, managed services and cloud services. Co-nexus recognizes business needs vary and finding the right technology solution is only one part of the equation. Combining the technology with the proper design, implementation and ongoing support gives our clients the best possible return on their investment.

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