Co-nexus Blog

New: Video Hosted Voice Solutions

Posted by Crystal Jackson on July 21, 2017

 

 

Are you looking to streamline the costs of your communications? Watch this short video on how hosted voice solutions can help stabilize your operating costs.

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Topics: Hosted, Cloud, Phone System

6 Steps in Choosing Your Next Phone System

Posted by Crystal Jackson on July 19, 2017

Buying a new phone system can be such an overwhelming task. There are many vendors, types of systems, and decisions to make. Your communication system is the lifeline of your business so you want to make sure it works, it fits your budget and meets your needs. Here are six steps to determining the right phone system for your business:

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Topics: Mobility, BYOD, Hosted, Cloud, Phone System, Hybrid, Implemenation

Are You Properly Managing Your Workforce in the Contact Center?

Posted by Crystal Jackson on July 17, 2017

Workforce management is a struggle for many contact centers due to high turnover, attrition, shrinkage and agent adherence to schedules.

Being able to keep costs low while maintaining customer service levels can be challenging. Many organizations use spreadsheets which do not support multi-skills for agents. If you are not using a workforce management tool, you are paying more in labor than you should be or you may have calls backed up due to not having the right people in the right place. Here are a few benefits of implementing a workforce management software program:

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Topics: Contact Center, Workforce Management, Workforce Optimization

Co-nexus Published a New Website

Posted by Crystal Jackson on July 14, 2017

Notice anything different? Over the past few months Co-nexus worked on building a new website and we launched it last Tuesday. The website includes our original logo with updated colors and is loaded with resources! Here are a few things you'll find if you head over there.

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Topics: Solutions, Co-nexus

Video: Don't Let Someone Eat Your Lunch

Posted by Crystal Jackson on July 10, 2017

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Digital Transformation for Government Entities

Posted by Crystal Jackson on July 7, 2017
Government entities are oftentimes behind the curve when it comes to technology due to having a limited budget.

Many states are beginning to make changes to the way their customers can communicate by developing an app similar to Alexa and Siri. The goal is to make it voice interactive so the public can access services throughout the community. According to Strategic Partnership Inc in this article there will be an array of types of services from digital drivers licenses to municpal services.

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Topics: Digital Transformation, Government

New Video Post: Co-nexus Unified Communications

Posted by Crystal Jackson on July 5, 2017

Co-nexus just published a video to our new You Tube channel on Unified Communications. Let us show you how to connect anywhere using any device. Being able to internally chat, collaborate and communicate makes employees more productive.

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Topics: Unified Communications, Multiple Locations

View Webinar on Best Practices in Quality Monitoring

Posted by Crystal Jackson on June 30, 2017

Co-nexus recently hosted a webinar on quality monitoring best practices. We recorded it to share with you at your own leisure. The webinar covers how to improve quality monitoring within your contact center. It discusses various ways agents are monitored, and their benefits. After a brief overview we also demonstrated using CXM's software how automated workflows enhance the monitoring process.

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Topics: Contact Center, Quality Monitoring, Performance Evaluation

Prepare Your Communications for Hurricane Season

Posted by Crystal Jackson on June 21, 2017

Hurricane season is here! With tropical storms, depressions and hurricanes brewing, it's important to take time to ensure you have a disaster recovery plan in place for your communications. Hurricane Ike damaged an estimated $29 billion properties according the The Storm Report. Hurricane Rita caused over 3 million residents to be evacuated according to Hurricane Science. The list of people, businesses and property affected by natural disasters is long and more storms will be added this year. Let's take a look at how you can improve redundancy in the event your business is hit.

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Topics: Unified Communications, Cloud, Resiliency, Disaster Recovery

Managing Remote Employees to Increase Productivity

Posted by Crystal Jackson on June 19, 2017

Having remote employees can help businesses grow without having to pay for overhead expenses that come with utilizing an office. Employees on the other hand save so much time by being able to avoid a daily commute which impacts their work life balance. Oftentimes, employees would prefer to be allowed to telecommute over getting a raise. But making sure that your team still stays connected and collaborates effectively requires having the right tools and management skills. Let's take a look at how to better manage remote employees:

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Topics: Unified Communications, Collaborate, Productivity

We offer a full range of products and services, including a comprehensive suite of voice products, data networking solutions, managed services and cloud services. Co-nexus recognizes business needs vary and finding the right technology solution is only one part of the equation. Combining the technology with the proper design, implementation and ongoing support gives our clients the best possible return on their investment.

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